The Relationship Between The Attitude Of Waiters To Inpatient Satisfaction With Food Service At The Tuban NU Hospital

Abstract

Satisfaction is a person's feeling of pleasure or disappointment after comparing the perceived performance results with their expectations. The purpose of this study was to analyze the relationship between the waiter's attitude towards inpatient satisfaction with food service at NU Tuban Hospital. The research design used was correlational analytic with a cross sectional approach. The type of research is quantitative and the instrument used is a questionnaire. Data analysis using Spearman Rank Correlation test. The results showed that there was a relationship between the attitude of waiters to the satisfaction of inpatients on food service with a value of p = 0.000. The conclusion of this study is that the better the attitude of waiters, the better the food service at NU Tuban Hospital. Patient satisfaction with food service at NU Tuban Hospital has met the standards.